Managing conflict and difficult situations
There are many things that can cause conflict with and between individuals. Conflict or behavior that is challenging often happens as a result of distress or because needs are not being met. It could be caused by a number of factors including:
• Biological, for example because an individual is in pain or suffering the side effects of medication or substance misuse
• Social, for example because of being bored, wanting social contact, having a need to be in control, not being able to communicate or understand what is being said
• Environmental, for example because of loud noise or bad lighting or barriers in the room to mobility
• Psychological, for example because of feeling left out or lonely.